A large watermain break was discovered at the top end of Collingwood Drive in Nanoose Bay. This caused low levels in the reservoir, and the entire Fairwinds community experienced low water pressure even though the watermain break was isolated to Collingwood Drive. The low water pressure meant that the water system was not operating under normal conditions, and the homes at the higher elevations in Fairwinds experienced little to no water pressure when they turned on their taps. The reservoir is now almost full, the repairs have been quickly and safely completed, and all customers were back in service by 2:00pm.We appreciate your patience while we addressed this issue.
Updated: 10:05am, April 5th
A large watermain break occurred early this morning on Collingwood Drive in Fairwinds. The break has been under control since about 7:00am, however homes at higher elevations will experience low pressures and possibly some air in their line for the next few hours. RDN operators are working to restore full water service as quickly as possible.
When service is resumed, the water may be discoloured or have air in the lines. Drawing water from your outside tap for a moment will help clear your own service line of air, and minimize disruption to the fixtures in your home. The water is disinfected with chlorine, even under emergency conditions, and is safe to drink.
A follow-up message will be posted later today when the repair is complete.
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