Web Customer Services

Customer and property information is now available online.

Utility Customers: You can view your utility account information online. You must have your account number and a PIN number to view your information. You will be able to change your PIN number if you wish, once you enter the secure viewing site. Follow the links under Web Customer Access Point/Utility Services Customers.

Utility Charges Certificate: We are encouraging professionals who need access to utility charges information to go online. Any professional who regularly needs this kind of information will be required to establish an account with us. An Account Number and a Pin Number will be required to obtain a utility charges certificate.

Certificate charges cannot be paid directly online at this time. Two options are available for payment of the fees for a Utility Charges Certificate - account holders may choose to deposit a pre-determined amount ( a minimum of $120.00 to start ) into their account and top up the account when it is depleted or have the account paid by a preauthorized charge to a credit card at the end of each month. Each "hit" using the online search facility will charge a fee to your account. A statement of transactions will be sent to you monthly.

Customers are required to complete a Utility Certificate Agreement and Application Form. Copies of the agreement and application form can be downloaded by following the link "Forms and Financial Information" on the sidebar of this page.

Some of the information available includes:

  • Legal Description
  • Registered Owner
  • User Rate Transactions
Fees payable for Utility Charges Certificates are currently $12.00

Property Information: Certain property information is available to any member of the public at no charge. The information is drawn from extracts made available to the Regional District through the BC Assessment authority. Some of the information available includes:

  • Folio number
  • Property ID number
  • Street Address (not always accurate)
  • Legal description
  • Assessment information
  • Utility Services applicable to the property

Contact the Finance Department

Utility Customers

Ask for:
Accounts Receivable

6300 Hammond Bay Road
Nanaimo, BC V9T 6N2

250-390-4111 (Nanaimo)
1-877-607-4111 (Toll Free)

Fax Number

Email address - Rfinance@rdn.b.ca

Budgeting/Property Taxes

Ask for:
General Manager or Manager, Financial Reporting

Telephone/fax numbers as shown above

Email address: corpsrv@rdn.bc.ca