Contact List for Services Provided

Contact List for Services Provided



Corporate Services

250-390-4111 / 1-877-607-4111
Delcy Wells, General Manager
Department Responsibilities Manager/Contact Person
  • Press releases, newsletters
Lisa Moilanen, Acting Communications Coordinator
Elections/Referendums Jacquie Hill, Manager
Human Resources
  • Employment Opportunities
  • Labour Relations
  • Health & Safety
  • Staff Training
  • Benefits Management
Jim Tait, Manager
Legislative Services Tricia Mayea, Legislative Coordinator
Policy Administration
  • Board & Committee Meeting agendas, minutes, information, delegation requests
  • Board follow-up
  • Special Events Permits
  • Bylaws
Jacquie Hill, Manager
Website Lisa Moilanen, Acting Communications Coordinator
GIS Mapping / House Numbering Mike Moody, Manager
Information Services Mike Moody, Manager

Finance Services

250-390-4111 / 1-877-607-4111
Jeannie Beauchamp, Director
Department Responsibilities Manager/Contact Person
  • Financial Reporting
  • Budgets
Jeannie Beauchamp, Director
Accounting Services
  • Receivables
  • Payables
  • Payroll
  • RDN property/parcel taxes
  • Billings enquiries
Tiffany Moore, Manager, Accounting Services

Recreation & Parks Services

250-248-3252 or 1-888-828-2069
Tom Osborne, General Manager
Department Responsibilities Manager/Contact Person
Parks Services
  • Community Parks
  • Regional Parks
  • Trails
Wendy Marshall, Manager
Recreation Services
  • Recreation Programs
  • Ravensong Pool
  • Oceanside Place Arenas
  • Community & Recreation Grants
Dean Banman, Manager

Regional & Community Utilities

Randy Alexander, General Manager
Department Responsibilities Manager/Contact Person
Water and Wastewater Services
  • Liquid Waste Management Plan
  • Sewage Treatment Plants & Pump Stations
  • Biosolids; septage disposal, development
  • Greater Nanaimo Pullution Control Centre,
    French Creek Pollution Control Centre,
    Duke Point Pollution Control Centre and
    Nanoose Bay Pollution Control Centre
  • Sewer Collection Systems
Sean De Pol, Director
Solid Waste Services
  • Solid Waste Management Plan
  • Church Road Transfer Station
  • Cedar Landfill
  • Recycling and Garbage Collection
Larry Gardner, Manager
Water Services
  • Drinking Water/Watershed Protection
  • Water Utilities (water supply, water meter enquiries, watering restrictions, water quality, development and Operator's office)
  • Rural Street Lighting
Murray Walters, Manager

Strategic & Community Development

250-390-6510 or 250-954-3798
Geoff Garbutt, General Manager
Department Responsibilities Manager/Contact Person
Current Planning
  • Zoning
  • Subdivision
  • Development Permits
  • Development Variance Permits
  • Energy and Sustainability
Paul Thompson, Acting Manager
Long Range Planning
  • Regional Growth Strategy
  • Official Community Planning
  • Affordable Housing
Paul Thompson, Manager
Strategic Initiatives and Asset Management
  • Asset Management
  • Strategic Planning
  • Operational Planning
  • Intergovernmental Activities
  • First Nations Engagement
Chris Midgley, Manager
Building, Bylaw Services and Emergency Planning Services
  • Animal Control
  • Building Permits/Inspections
  • Bylaw Enforcement
  • Hazardous Properties
  • Noise Control
  • Unsightly Properties
  • Illegal Dumping
Tom Armet, Manager
250-390-6530 / 250-954-3809

Transportation & Emergency Services

250-390-6565 or 250-954-1001
HandyDART 250-390-3000 or 250-248-4557
Daniel Pearce, Director
Department Responsibilities Manager/Contact Person
Transportation Services
  • General service enquiries for Transit and handyDART
250-390-6565 or 250-954-1001
Transit Operations Darren Marshall, Manager
Emergency Services Catherine Morrison, Manager

Non-RDN Related Complaints and Questions

Department Responsibilities Manager/Contact Person
Mainroad Mid-Island Contracting
  • Emergency 1-877-215-6006 (24 Hour Hotline)
In the Regional District, maintenance for streets, roads, highways and ditches is contracted out by MoTI to Mainroad Mid-Island Contracting.

This also includes snow removal, dead animal removal, grass mowing along frontage; and flooding due to overflowing ditches.

Ministry of Transportation and Infrastructure
  • Road signage issues - 250-751-3246.
  • Road hazard for dead deer 1-866-353-3136.
Ministry of Environment
  • 250-751-3100
  • 8:30 am - 4:30 pm, Monday to Friday
Flooding due to overflowing creeks and rivers
Vancouver Island Health Authority
  • Nanaimo: 250-755-6215
  • Parksville: 250-947-8222
  • Wells
  • Septic tanks
  • 250-741-3636 / 1-800-663-7867
  • Property tax and assessment information
  • Mobile home transport permits
  • Water test kits
BC Assessment Authority
  • 250-753-6621 / 1-800-977-2775
  • Address change
  • Property assessment information
Pacific Biological Station
  • 250-756-7000 - Fisheries & Oceans Canada
To report dead seals/sea lions, animals on beach phone 1-800-465-4336 (DFO Radio Room)
Dog Control
  • full control in all areas
Coastal Animal Control 1-888-754-1397
Tree cutting complaints in RDN parks
  • Contact Wendy Marshall, Manager of Parks Services, 250-248-3252 or 1-888-828-2069
Tree cutting in other areas contact Ministry of Forests, 250-751-7001 / 1-877-855-3222