The RDN is aware of the following that arose with the rollout of the new customer portal:
Resolved:
- If you created an online account before today, May 18, 2022, you may have seen an inaccurate amount owing. All adjustments will be finalized by end of the day today.
Ongoing:
- The new online payment option promoted on social media on May 9, 2022, is not currently available due to a software error that needs to be corrected by our service provider.
- We are working with our service provider to make the online payment option available by the time you receive your utility bill later this month.