Payment Information, Electronic Billing and Forms

Payment Options

Pre-Authorized Withdrawal

Authorize the Regional District to automatically withdraw the billed amount owing from your account on the discount due date, or change your pre-authorized withdrawal, by completing the Application for Pre-Authorized Withdrawal
To terminate your pre-authorized withdrawal, use the Termination of Pre-Authorized Withdrawa l form.

Internet/telephone Banking - through your financial institution

Search using "Nanaimo" in the payee search field and be careful to choose Regional District of Nanaimo Utilities from the list.
Examples, NANAIMO (REGIONAL DISTRICT)-UTL or Nanaimo (Reg. Dist.) Utilities

By Credit Card

Must Link and Register through Online Services to pay by credit card.
Credit card payments are subject to a 2.50 per cent service charge.

By Mail

Make cheques payable to the Regional District of Nanaimo and include your remittance stub.

In Person

To pay by cheque, place a cheque and attached invoice stub in the mail slot located to the right of the front (west) main administration door at 6300 Hammond Bay Rd (entrance on Calinda).
Cash and Debit payments are accepted Monday to Friday from 8:30 a.m. to 4:30 p.m.

Online Services

Set up your utility account online to view your account information such as your current utility invoice, billing summary and transactions. You will also have the option to have your invoice emailed to you. Click here to REGISTER. If already registered, please click here to LOGIN.

See the complete step-by-step instructions here.

Interested in receiving electronic bills but need help with the set up? Attend one of the upcoming E-Bill Sign-up Clinics and get hands on help from a member of the Finance team in setting up your online utility account! Upcoming dates and times below:

Tuesday, June 10, 2025 at the Cedar Heritage Centre (1644 MacMillan Road, Nanaimo) from 10 a.m. - 1 p.m.
Thursday, June 12, 2025 at the Administration Building (6300 Hammond Bay Road, Nanaimo) from 10 a.m. - 1 p.m.

Other Forms

If your bank account has changed and you are signed up for Pre-Authorized Withdrawal, be sure to notify the RDN of your new banking information.

Change your Pre-Authorized Withdrawal Account

This credit application is to set up an RDN accounts receivable account to be invoiced monthly for charges at the Cedar Landfill and Church Road Transfer Station. Payment options are cash, cheque or debit.

This is a PIN-based, billable search for professionals (e.g. lawyers offices, notaries public) who need information to complete the sale or transfer of property.