Payment Information, Electronic Billing and Forms

Updated on December 03, 2024

Payment Information, Electronic Billing and Forms

Payment Options

Pre-Authorized Withdrawal

Authorize the Regional District to automatically withdraw the billed amount owing from your account on the discount due date, or change your pre-authorized withdrawal, by completing the Application for Pre-Authorized Withdrawal
To terminate your pre-authorized withdrawal, use the Termination of Pre-Authorized Withdrawa l form.

Internet/telephone Banking - through your financial institution

Search using "Nanaimo" in the payee search field and be careful to choose Regional District of Nanaimo Utilities from the list.
Examples, NANAIMO (REGIONAL DISTRICT)-UTL or Nanaimo (Reg. Dist.) Utilities

By Credit Card

Must Link and Register through Online Services to pay by credit card.
Credit card payments are subject to a 2.50 per cent service charge.

By Mail

Make cheques payable to the Regional District of Nanaimo and include your remittance stub.

In Person

To pay by cheque, place a cheque and attached invoice stub in the mail slot located to the right of the front (west) main administration door at 6300 Hammond Bay Rd (entrance on Calinda).
Cash and Debit payments are accepted Monday to Friday from 8:30 a.m. to 4:30 p.m.

Impact of Ongoing Postal Strike on November 2024 Utility Statements

Due to the ongoing postal strike, the Regional District of Nanaimo (RDN) is unable to mail out the November utility statements, which usually serve as a final reminder to residents to remit payment for outstanding balances on their utility accounts before December 31. This will impact approximately 2,200 utility accounts, out of a total of 18,123 utility accounts served by the RDN.

Impacted utility accounts with outstanding balances prior to the September billing cycle should have received a reminder statement between late September and early October. Residents should reach out to the Finance Department using the contact information below if they would like an electronic copy of their November statement.

By statutory requirement, any utility balance unpaid at December 31 each year will be transferred to the Ministry of Finance, Property Tax Arrears, where interest will accrue beginning January 1 of the following year. The RDN cannot accept any utility payments for 2024 after December 31, 2024.

Online Services

Set up your utility account online to view your account information such as your current utility invoice, billing summary and transactions. You will also have the option to have your invoice emailed to you. Click here to REGISTER. If already registered, please click here to LOGIN.

See the complete step-by-step instructions here.

Other Forms

If your bank account has changed and you are signed up for Pre-Authorized Withdrawal, be sure to notify the RDN of your new banking information.

Change your Pre-Authorized Withdrawal Account

This credit application is to set up an RDN accounts receivable account to be invoiced monthly for charges at the Cedar Landfill and Church Road Transfer Station. Payment options are cash, cheque or debit.

This is a PIN-based, billable search for professionals (e.g. lawyers offices, notaries public) who need information to complete the sale or transfer of property.