Payment Information, Electronic Billing and Forms

Updated on October 16, 2025

Payment Information, Electronic Billing and Forms

Payment Options

Public Notice - Paying Utility Bills During the Canada Post Strike

UPDATE: As of October 11, 2025, Canada Post workers moved from a full, national strike to rotating strikes. Although postal services have partially resumed, Canada Post’s service guarantees are still suspended, and the Regional District of Nanaimo (RDN) does not recommend relying on postal service for any time-sensitive items. Please visit the Canada Post website for more details on the strike.

Despite the ongoing disruption in mail, residents and businesses must still make payments by the due dates. All payment deadlines remain in effect, regardless of whether you have received your bill by mail. To avoid late fees, interest charges or penalties, we continue to encourage using alternative methods listed in the attached public notice to make payments on time.

More Information

See Public Notice

Pre-Authorized Withdrawal

Authorize the Regional District to automatically withdraw the billed amount owing from your account on the discount due date, or change your pre-authorized withdrawal, by completing the Application for Pre-Authorized Withdrawal
To terminate your pre-authorized withdrawal, use the Termination of Pre-Authorized Withdrawa l form.

Internet/telephone Banking - through your financial institution

Search using "Nanaimo" in the payee search field and be careful to choose Regional District of Nanaimo Utilities from the list.
Examples, NANAIMO (REGIONAL DISTRICT)-UTL or Nanaimo (Reg. Dist.) Utilities

By Credit Card

Must Link and Register through Online Services to pay by credit card.
Credit card payments are subject to a 2.50 per cent service charge.

By Mail

Make cheques payable to the Regional District of Nanaimo and include your remittance stub.

In Person

To pay by cheque, place a cheque and attached invoice stub in the mail slot located to the right of the front (west) main administration door at 6300 Hammond Bay Rd (entrance on Calinda).
Cash and Debit payments are accepted Monday to Friday from 8:30 a.m. to 4:30 p.m.

Online Services

Set up your utility account online to view your account information such as your current utility invoice, billing summary and transactions. You will also have the option to have your invoice emailed to you. Click here to REGISTER. If already registered, please click here to LOGIN.

See the complete step-by-step instructions here.

Other Forms

If your bank account has changed and you are signed up for Pre-Authorized Withdrawal, be sure to notify the RDN of your new banking information.

Change your Pre-Authorized Withdrawal Account

This credit application is to set up an RDN accounts receivable account to be invoiced monthly for charges at the Cedar Landfill and Church Road Transfer Station. Payment options are cash, cheque or debit.

This is a PIN-based, billable search for professionals (e.g. lawyers offices, notaries public) who need information to complete the sale or transfer of property.