Making a Complaint

Making a Bylaw Enforcement Complaint 

In accordance with the Regional District of Nanaimo (RDN) Bylaw Enforcement Policy, bylaw enforcement complaints must be submitted in written form, with required details through the online portal. Anonymous complaints will not be considered. The required information can also be easily submitted by completing the complaint form. Completed forms can be submitted by:

  • Email to bylawservices [at] rdn.bc.ca 
  • Mail or in person to 6300 Hammond Bay Road, Nanaimo B.C. V9T 6N2

Considerations to be taken when initiating a complaint:

All personal information received by the RDN is confidential and will not be released to the public. Rare exceptions to this policy may include an order to release information made by the Provincial Freedom of Information Commissioner or by the Courts.

Once a complaint has been accepted, a Bylaw Enforcement Officer will conduct an investigation to determine the appropriate course of action to be taken. Resolution of complaints are pursued by voluntary compliance and may include letters, a warning, voluntary compliance, a monetary fine or a legal action such as a Supreme Court injunction.  For more information see the Bylaw Compliance Process. 

To Report a safety concern within a RDN parks and trails click here. 

If possible, it is recommended that residents of the Regional District of Nanaimo attempt to resolve their issues before contacting Bylaw Services for assistance.
 

Questions about RDN bylaws?

For questions about Noise and the Property Maintenance bylaws, view the Regional District of Nanaimo regulatory bylaws here, or contact Bylaw Services staff at 250-390-6559 or bylawservices [at] rdn.bc.ca.

For questions about Zoning bylaws, please visit the RDN Planning site or contact Planning staff at askplanning [at] rdn.bc.ca or 250-390-6510. 

For dog related complaints and inquiries contact our animal control contractor Coastal Animal Control Services of BC at 1-888-754-1397 or cacs [at] telus.net (Electoral Area A, B or C residents may submit barking dog complaints to the RDN Bylaw Services). 

For questions about Building Permits, please visit the RDN Building Inspection Services site or contact Building staff at building [at] rdn.bc.ca, 250-390-6530.

 

The Regional District of Nanaimo does not regulate the following:

  • Road maintenance or illegal dumping on the road or roadside - contact Mainroad Contracting at 1-877-215-6006
  • Parking - contact the Ministry of Transportation and Transit (MoTT) at 250-751-3246
  • Traffic violations - contact the local RCMP non-emergency line:  Nanaimo RCMP 250-754-2345 or Oceanside RCMP 250-248-6111
  • Septic systems, sewage or water. Contact Island Health
  • Electrical or Gas: Contact Technical Safety BC