Curbside Collection Online Portal

Winter Weather Advisory 

During severe winter weather, every effort is made to collect the curbside materials.

Ensure your carts are at the curb for the entire 8 a.m. - 6 p.m. collection window. If we are unable to collect due to unsafe road conditions, updates for the affected area(s) will be sent through this RDN Curbside reminder system near the end of the collection day.

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RDN Curbside Adverse Weather Operations Policy:

1) If collection is missed, we will attempt to return the next two days and/or the following weekend, as permitted.

2) If still not collected, service will then follow the regular curbside collection schedule. We will advise if both Garbage and Recycling are being collected instead of Food Waste.

 

Curbside Collection Online Portal

You have arrived at the Curbside Collection Online Portal. Property owners can make the following requests:

  • Exchange a cart
  • Report a missing cart
  • Report a damaged cart
  • Report a missed pickup

Please review the information below, then scroll to the bottom of this page to access the portal and submit your request.


Important Information

After submitting an online portal request for cart exchanges or damage, leave your cart(s) in a spot that is visible and easily accessible to our contractor when they pull up along the road. Your cart(s) should not be placed behind a gated fence, in a shed or garage, or hidden around the side or back of your house. For example, if you normally store your carts behind a gated fence, temporarily move them in front of the fence so they are visible from the street. The carts just need to be visible from the end of your driveway, it is not required to place them right at the road edge.

If you live in a wildlife-frequented area, please visit our Wildlife & Waste page for tips to secure your waste. Contact us at 250-390-6501 or curbside [at] rdn.bc.ca">curbside [at] rdn.bc.ca to discuss other options if you live in a wildlife-frequented area.

All cart exchanges, repairs and deliveries are handled by the RDN's curbside contractor between 8 a.m. to 5 p.m. on weekdays and weekends. Continue to use your carts for your scheduled collection days. If your cart waiting to be exchanged or repaired contains any waste, the contractor will transfer it into the replacement cart. Please expect replacement carts to be in used condition.

Estimated Delivery Timelines - Updated September 2022:

  • Up to 12 weeks for cart exchanges.
  • Up to 2 weeks for replacement of missing carts or damaged carts in unusable condition.

Annual Utility Fee & Cart Exchange Administration Fee

All fees will be directly applied to the property's utility billing account. Cart exchanges must be submitted by the registered Property Owner.

Administration Fee: For cart exchanges, an Administration Fee of $50 per exchange will be applied to the utility billing account. If you are exchanging both your recycling and garbage cart, only one $50 fee will be applied to your account. The Administration Fee covers the contractor costs associated with picking up and dropping off carts, assigning the new carts to your property's GPS coordinates, and updating your utility billing account information. 

Annual Utility Fees are determined by the size of the garbage cart. Please see below for the 2022 rates (per RDN Bylaw 1802.01):

2022 Annual Fees


Request Types

Cart Exchanges: Single Family Dwellings

Cart exchange requests may be submitted through the Curbside Collection Online Portal. As fees are applied to the utility billing account, all exchange requests must be completed by the registered property owner with verification of the utility billing account number.

A cart exchange administration fee of $50 per exchange will be applied to the utility billing account.

The annual utility fees are determined by the size of the garbage cart. Please see below for the 2022 rates (per RDN Bylaw 1802.01):

2022 Annual Fees
The 2022 annual utility fee is based on the garbage cart size: 80 litre = $170/year; 100 litre = $180/year; 240 litre = $260/year; 2 qty of 100 litres = $260/year.
Cart Exchanges: Homes with Secondary Suites

If your property has split cart sets (one standard cart set for each dwelling unit), cart exchange requests may be submitted through the Curbside Collection Online Portal. When submitting your request, enter the serial number of the cart you are requesting to exchange.

If your property shares an upsized cart set, please contact us at curbside [at] rdn.bc.ca for assistance with your cart exchange.

As fees are applied to the utility billing account, all exchange requests must be completed by the registered property owner with verification of the utility billing account number.

The annual utility fees are determined by the size of the garbage cart(s). Please see below for the 2022 rates (per RDN Bylaw 1802.01):

Garbage Cart Size(s) Payment After Due Date

Prompt Payment Rate
($15 flat fee discount)

240 litres $260 $245
2x 80 litres $340 $325
1x 80 litres
1x 100 litres
$350 $335
1x 80 litres
1x 240 litres
$430 $415
2x 100 litres $360 $345
1x 100 litres
1x 240 litres
$440 $425
2x 240 litres $520 $505
Report a missing cart

If any of your carts are missing, please report using the online portal.

If you are a renter and have had carts go missing, please email us at curbside [at] rdn.bc.ca.

Report a damaged cart

If any of the carts are damaged, use the online portal to report the damage. Please specify if the cart is unusable for curbside collection service, with a detailed description of how the cart is damage.

Carts with regular wear and tear will not be repaired or replaced.

If you are a renter and have damaged carts, please email us at curbside [at] rdn.bc.ca, specify if the cart is unusable for curbside collection service, with a detailed description of how the cart is damage.

Cart Types and Sizes

How many carts should I have for my household?

Each RDN residential single family dwelling will have three wheeled carts:

  • Garbage Cart (black lid)
  • Recycling Cart (blue lid)
  • Food Waste Cart (green lid) with gravity lock

The default carts for homes with secondary suites are a shared upsized cart set. Property owners can submit a request to split the shared upsized cart set into two smaller sets.

Available Garbage Cart Sizes

The available Garbage Cart sizes for a single family dwelling are:

  • 80L (downsize option) - holds approximately 1 bag*
  • 100L (default cart size) - holds approximately 1.5 bags*
  • 240L (upsize option) - holds approximately 4 bags*

           * standard 30 in X 38 in (76 cm X 96 cm) bag

The annual utility fee is determined by the size of the Garbage Cart.

Available Recycling Cart Sizes

The Recycling Cart sizes are:

  • 100L (downsize option) - holds approximately 1.5 blue boxes*
  • 240L (default cart size) - holds approximately 4 blue boxes*
  • 360L (upsize option) - holds approximately 6 blue boxes*

           * standard 19 in X 16 in X 13 in (48 cm X 40 cm X 31 cm) recycling box

The size of the Recycling Cart does not affect the annual utility fee.

Cart Dimensions

Curbside cart dimensions

  80L 100L 240L 360L
Garbage 80L Default Size100L 240L Not Available
Recycling Not Available 100l Default Size240L 360L
Food Waste Not Available

Default Size

100L GL

Not Available Not Available

Utility Billing Account Numbers

New Property Owners

If you have not received a utility bill for a newly purchased property or new home build, please contact your respective billing department during office hours to verify your utility billing account number.

RDN Electoral Areas

Please see the highlighted sections below 

District of Lantzville

Town of Qualicum Beach

Qualicum Beach Utility Bill Sample

City of Parksville


Curbside Collection Online Portal

If you are making an exchange for more than one cart, please complete separate online portal submissions for each cart.

  • Current Your Billing Information
  • Your Cart Request
  • Your Contact Information
  • Preview
  • Complete
For the District of Lantzville, your roll number is 350 or 351
For the Town of Qualicum Beach, your roll number is 565
For the City of Parksville, your roll number is 559
For the RDN, your roll number is either 768 or 769. Please refer to your utility bill for your specific roll number.
The cart number is located at the front of your cart