Curbside Collection Online Portal

Curbside Collection Online Portal

You have arrived at the Curbside Collection Online Portal. You can make the following requests:

  • Exchange or replace a cart
  • Report a missing cart
  • Report a damaged cart

Please review the information below before you begin. To start your request, enter your billing information and click “Next.”

Are you making a request for more than one cart? Please complete a request through the online portal for each cart.

  • 1 Current: Your Billing Information
  • 2 Your Cart Request
  • 3 Your Contact Information
  • 4 Complete

Request Types

Cart Exchange and Replacement

RDN residents had the opportunity to pick their desired cart sizes based on your household needs during the cart selection period between September and December 2019. If you do not select your preferred cart sizes during the cart selection period, you will receive a default set of carts: 240L recycling cart, 100L food waste cart and 100L garbage cart.

Residents that either did not select their preferred cart sizes during the cart selection period between September and December 2019 or would like to change their previously submitted cart size preferences, cart exchange requests will not be processed until after November 1, 2020. A cart exchange administration fee of $50 per household will apply. The RDN curbside collection service is a user pay system and the $50 administration fee covers the contractor cost associated with pick up and drop off replacement carts, including the onsite reprogramming of the radio-frequency identification tag associated with the carts and the property. Please note, cart exchanges must be handled by the contractor as it requires coordination of de-tagging old carts/ re-tagging new carts onsite; for clarity, residents are not permitted to drop off/ pick up new carts at the contractor's yard.

Residents will not be able to exchange carts during the first 30 days of the new automated curbside collection service (until November 1, 2020), unless you fall under one of the following two exceptions:

  • If you are moving into a resale home, we encourage you to first try out the carts that are already at your new property. If you are certain the cart(s) at your new property do not meet your household disposal needs or if there are no carts at your new property, you can exchange the cart(s)/ obtain new cart(s) free of charge.
  • If you had submitted a cart preferences during the cart selection period between September and December 2019 and was delivered the wrong size cart(s) (will need to be confirmed against the cart selection database), the RDN will correct the error as soon as possible free of charge.

We ask for your patience it will take time to coordinate and fulfill exchange requests with Waste Connections during the initial roll-out.

Report a missing cart

Between July 13 and September 15, 2020, Waste Connections will be delivering a set of 3 wheeled carts to each RDN residential household. Carts may be delivered separately. If you did not received all 3 carts by September 15, please notify the RDN using the form below immediately to ensure carts are delivered to your property as soon as possible in advance of the new automated curbside collection service commencement in October 2020. 

We ask for your patience it will take time to coordinate and fulfill these requests with Waste Connections during the initial roll-out.

Report a damaged cart

If any of your carts are damaged, please use the form below and report the damaged parts.

Where to find your information on your utility bill

RDN

District of Lantzville

Town of Qualicum Beach

City of Parksville