Updated on September 18, 2020
Voyent Alert! allows residents, businesses or visitors to receive messages through an app, text message, voice call or email for critical events such as floods or wildfires. As well, a user can opt in or out of day to day communications such as RDN Service Alerts and Public Notices for recreation and parks alerts, watermain flushing and more.
The City of Nanaimo, Town of Qualicum Beach and City of Parksville already use this system and you can choose to receive alerts from Voyent Alert! for any or all of these communities. If you already have the App, you can register online to receive email, phone call or text based alerts. When registering, select the RDN and District of Lantzville if you would like to receive Emergency and Information Alerts for the RDN Electoral Areas A,B,C,E,F,G and H and the District of Lantzville. You will only receive notices for the locations you have entered.
If you are signed up for alerts with the RDN's old emergency notification system, Connect Rocket, you will need to register for the new one to continue receiving alerts by October 1, 2020.
Registration for the service is FREE, simple and totally anonymous. You can choose how you would like to receive alerts, either through a Mobile App, Email, Text message or Phone Call.
Mobile App Users: Download and install the Voyent Alert! app from the Apple or Google Play app stores
Email, Phone or SMS (Text message): Click here to register online to receive email, phone call or text-based alerts
If further assistance is needed to register call 250-390-4111 or 1-877-607-4111 or email emergencyservices [at] rdn.bc.ca.
Q: I have already registered for emergency notices. Do I have to register again?
Voyent Alert is the same system used by the City of Nanaimo, City of Parksville and Town of Qualicum Beach - you can receive alerts for any of the areas you work or live in the region. You may have already subscribed to one or more of these areas. If so, you can also subscribe to receive notifications for the RDN Electoral Areas and the District of Lantzville by going to the registration website and entering an address or postal code within the areas you would like.
If you were registered on the RDN’s old system, Connect Rocket you must also register on Voyent Alert before October 1, 2020 to continue to receive notices.
On September 8, 2020 a notice will be sent to all subscribers of the old RDN Emergency Notification system to inform them of the change.
Q: Will I receive notices for the entire RDN and Lantville?
This system can send geographically referenced alerts meaning you only receive alerts for the locations you choose for example home, work or school as well as location services will allow you to receive messages relevant to your current location. You can choose your areas by either entering an address, postal code or dropping a pin.
Q: What type of information will the notices contain?
Emergency messages will contain information such as your current distance to the incident, preferred evacuation routes, maps, images and web links.
You can also choose to receive other RDN information notifications including recreation and parks alerts, watermain flushing, service alerts and more. These alerts can be targeted to a specific geographic area so residents only receive updates related to what they choose.
Q: Can I choose to only receive certain types of notifications?
You can unsubscribe to whichever topics you do not want to hear from by following these steps:
- Go to the Voyent log in page an enter the phone number or email you registered with and complete the verification process
- Click the menu icon on the top right of the screen/ page and choose my topics.
- Under my topics you can click on or off which topics you would like to hear from.
What You Can Expect
Personalized Communications: Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.
Track Multiple Locations: Voyent Alert! allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.
No Message Fatigue: Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.
Communications Your Way: Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling You can register for all or one of them.
Privacy is Paramount: Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).
Leaving is Easy: Both mobile applications and web-based accounts provide access to an unsubscribe feature accessed via the menu icon on the top left of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.