Frequently Asked Questions

Frequently Asked Questions 

Are there swim sessions available at Ravensong Aquatic Centre?

Yes, leisure, lane, everyone welcome, family, teen, and aquafit sessions are available. A drop-in swim schedule including drop-in times for hot spots (sauna, steam room and hot tub) begins Mon, Oct 4. Pre-registration for aquafit and swim lessons is still required.

Online , phone-in and in-person registration are available at both the pool and arena.

View swim and skate schedules online.

Private rentals are booked by calling 250-752-5014.

Are there any swim times for families and/or children?

Yes, Family Swims and Everyone Welcome Swims are available. All participants must be pre-registered, no drop-ins. A drop-in swim schedule begins Mon, Oct 4. Private rentals are also available on Saturdays.

What can I expect when I arrive for a swim session at Ravensong Aquatic Centre? 

Facility Admission:

  • All programs are pre-registered until October 2. A drop-in swim schedule begins Mon, Oct 4. Aquafit is pre-registered.
  • The facility will be open to pre-registered patrons 10 minutes prior to your session start time.
  • Lanes are no longer assigned.
  • Hot spot areas are available during your pre-registered session time.
  • Lockers and changerooms are now available. Please leave belongings in the changeroom and secure valuables in a locker.
  • Masks must be worn inside facility (exceptions for children under 12 or those with a medical condition or disability). 
  • One washroom is open for public use when facility open.
  • Patrons must not enter if they suspect they have COVID-19 or if they have any of the known COVID-19 symptoms, or have been asked to self-isolate by Public Health.
  • On arrival, patrons must use hand sanitizer located at main entry.
  • Patrons enter through the main entry doors no more than 10 minutes prior to session start time.
  • Personal hair dryers are not permitted. Receptacles and wall-mounted hair dryers are out of service in the change rooms.
Are the sauna, steam room or hot tub open?

The hot spots (sauna, steam room and hot tub) are available during your pre-registered session time. All participants must be pre-registered, no drop-ins. A drop-in swim schedule (including the hot spots) begins Mon, Oct 4.

 

How is the swimming pool water cleaned?

Pool water is: filtered treated by Ultra Violet light

By law, the main pool water is re-circulated through this system in its entirety at least once every 6 hours.

  • treated with chlorine and sent back to the swimming pool.
What is UV?

Ultraviolet (UV) light is at the invisible, violet end of the light spectrum. Ultraviolet purification uses a UV light source enclosed in a protective transparent sleeve.

Why is Ultraviolet light with Chlorine tablets used to treat the swimming pool water?
  • UV is compact and easy to incorporate.
  • UV will noticeably improve the air and water quality by reducing chloramines.
  • Almost every bacteria and virus is easily disinfected with UV.
  • Chlorine tablets are selected because of their lower capital costs, accuracy, reliability, safe handling, and maintenance benefits.
Will there be any chlorine in the swimming pool water?

Yes, by law, all BC swimming pools must be disinfected with a minimum of .5 ppm chlorine. We have chosen a tablet chlorination system.

What is a tablet chlorination system?

Tablet chlorination systems accurately and safely deliver chlorine to water systems. Calcium hypochlorite tablets are an attractive alternative to chlorine gas or liquid chlorine solutions because it is a dry form of chlorine that offers several handling advantages.

How does ultraviolet light disinfect the water?

UV rays penetrate harmful bacteria and viruses in the water, destroying their ability to reproduce. It is a simple but very effective process, with the system destroying 99.9% of harmful micro-organisms.

What are Chloramines?

Chloramines or combined chlorine are the results of chlorine and bathers interacting. They off-gas into the air; they are corrosive to the building and humans. Controlling chloramines will reduce odor and irritation; making the environment healthier and more enjoyable.

What water temperatures are the three Ravensong pools set at?
  • 25 metre lane pool 28.3 C or 83.5 F
  • Leisure pool 34.5 C or 94 F
  • Whirl pool 39 C or 102 F
What type of Saunas are there at Ravensong Aquatic Centre?

Ravensong Aquatic Centre has both a steam sauna and a dry infrared sauna.

What community groups or clubs participate in programs at Ravensong Aquatic Center?

Ravensong Breakers - www.racbreakers.ca

Ravensong Waterdancers - ravensongwaterdancers.ca

Masters Swim Club - email cu.at.the.pool [at] gmail.com

 

If you have any questions, please Contact us and we will be more than happy to help you.