Frequently Asked Questions
Frequently Asked Questions
- Are there swim sessions available at Ravensong Aquatic Centre?
Ravensong Aquatic Centre has reopened for pre-registered programs.
Pre-registered programs include aquafit (on hold), lane swim, leisure swim, swim lessons and everyone welcome swims. Plus private and Caregiver & Child rentals.
Register online or call 250-752-5014. Private and Caregiver & Child rentals are booked by calling 250-752-5014.
- Are there any swim times for families and/or children?
Yes, Caregiver & Child Leisure Pool Private Rentals, swim lessons and Everyone Welcome Swims will be available at Ravensong Aquatic Centre.
Caregiver & Child Leisure Pool - Private Rental (45 min)
Swim together as a family or “bubble” in our Leisure Pool. Registration is by phone and limited to a maximum of one session per week per user.Patrons are limited to the use of the Leisure Pool only; main pool and tot slide are not available. Maximum of five patrons per group. Names of individuals in the group are required at the time of registration, substitutions are not permitted. Change room space is limited to one designated family changeroom upon exiting.
Phone 250-752-5014 to book (online registration not available)
Everyone Welcome Swim
Bring your bubble for some family fun in the main pool. Registration is online or by phone and is limited to a maximum of one session per week per user.All swimmers must be registered individually for this swim. Please note all children seven years of age and under, or under 4 feet tall, must be within arms reach of a parent or guardian (16yrs of age or older) while in the water. A maximum of three children seven years of age or under, or under 4 feet tall, per adult. Maximum 15 patrons allowed in session. The diving board, rope swing, leisure pool and inflatables remain closed. Register online
- When will swim lessons be offered at Ravensong?
We are excited to be offering swim lessons again at Ravensong Aquatic Centre. The first lesson set will start April 18. Registration opens Tuesday April 6 at 8:00am, and you can view the details online starting March 31.
Please be patient with us as we have limited lesson spots available and there are changes to how lessons are taught. All registrants will receive a video and information on these changes before lessons begin.
Tip: To find out what previous swim levels your child passed, you can sign in to your registration account/My Account/ Activity Grades List.
- What does the reopening of Ravensong Aquatic Centre look like?
You will notice that things at Ravensong are different; there are lower maximum capacities for the facility and programs. Patron movement through the facility will be different, as will staff/patron interactions. We ask for your patience as this is new for all of us.
View the Welcome Back video or read the Ravensong Aquatic Centre Restart Plan online.
Due to the COVID-19 pandemic, the RDN has developed procedures, programs and physical alterations to meet the reopening guidelines of the Provincial Health Officer, Island Health, WorkSafe BC and Regional District of Nanaimo Restart Plan. The primary purpose of usage rules and protocols is to ensure physical distancing and reduce potential transmission of the COVID-19.
- What can I expect when I arrive for a swim session at Ravensong Aquatic Centre?
1. At the entrance, signs are installed to inform patrons that:
- Patrons must not enter if they suspect they have COVID-19 or if they have any of the known COVID-19 symptoms or if they have been asked to self-isolate by Public Health.
- Patrons must maintain physical distance of two meters from other patrons and staff
- On arrival, patrons must wash their hands with soap and water or use hand sanitizer located at main entry.
- Avoid aquatic facilities if patrons are at high-risk of COVID-19 contraction or severe illness.
2.If you are 12 and older you must wear a mask in all indoor public areas within our facilities unless you have a personal exemption. Ravensong Aquatic Centre patrons will be required to wear a mask with the exception of "in-water" participation or when showering. This includes on the pool deck and in the changeroom areas. We encourage all children 2-12 years old to wear a mask while in our facilities.
3.Occupancy limit of 15 public and up to 10 employees.
4. Patrons will be requested to shower prior to arrival and to be swim ready.
5. Patrons enter through the main entry doors no more than 15 minutes prior to session start time.
6. Patrons sign in at the front desk and will be assigned a designated swim lane. Lanes are not designated by speed; patrons can expect different styles and speeds in their lane.
7. Patrons proceed to pool deck via the family change room corridor.
8. Patrons remove shoes prior to stepping onto pool deck. Chairs are set up on the pool deck for swimmers’ belongings.
9. Patrons will swim in a designated lane for the duration of the session, switching lanes once you are designated is not permitted.
10. Patrons will leave the pool at end of session and exit through the male/female change rooms.
11. A single public washroom in the family change room corridor will be open during each session.
12. Patrons are permitted 15 minutes maximum in change rooms for a quick shower and to change into dry clothes at the end of each session.
13. Personal hair dryers are not permitted. Receptacles and wall-mounted hairdryers are out of service in the change rooms.
14. Exiting the facility will be through the male/female change rooms and out through the double doors at the east end of the main corridor (follow the signs).
What precautions have been taken to minimize COVID-19 transmission?
- Island Health officer has approved the Ravensong Aquatic Centre Restart plan.
- All patrons are required to self-assess their health prior to heading to the facility and if any COVID-19 symptoms or general illness symptoms are present patrons need to stay home until symptoms subside or they have received a negative COVID-19 test.
- There are physical distancing markings and reminders throughout Ravensong Aquatic Centre.
- There are physical barriers in areas where physical distancing is not possible.
- Employees are trained in all aspects of lifeguarding and first aid to limit the possibility of COVID -19 transmission.
- Hand washing/sanitizing stations are available at all entry points.
- Limited access to amenities such as washrooms, pool deck and lockers to minimize possible transmission points.
- Additional cleaning and sanitizing will take place throughout the hours of operation.
RDN will continue to monitor provincial developments and respond accordingly.
- How is the swimming pool water cleaned?
Pool water is: filtered treated by Ultra Violet light
By law, the main pool water is re-circulated through this system in its entirety at least once every 6 hours.
- treated with chlorine and sent back to the swimming pool.
- What is UV?
Ultraviolet (UV) light is at the invisible, violet end of the light spectrum. Ultraviolet purification uses a UV light source enclosed in a protective transparent sleeve.
- Why is Ultraviolet light with Chlorine tablets used to treat the swimming pool water?
- UV is compact and easy to incorporate.
- UV will noticeably improve the air and water quality by reducing chloramines.
- Almost every bacteria and virus is easily disinfected with UV.
- Chlorine tablets are selected because of their lower capital costs, accuracy, reliability, safe handling, and maintenance benefits.
- Will there be any chlorine in the swimming pool water?
Yes, by law, all BC swimming pools must be disinfected with a minimum of .5 ppm chlorine. We have chosen a tablet chlorination system.
- What is a tablet chlorination system?
Tablet chlorination systems accurately and safely deliver chlorine to water systems. Calcium hypochlorite tablets are an attractive alternative to chlorine gas or liquid chlorine solutions because it is a dry form of chlorine that offers several handling advantages.
- How does ultraviolet light disinfect the water?
UV rays penetrate harmful bacteria and viruses in the water, destroying their ability to reproduce. It is a simple but very effective process, with the system destroying 99.9% of harmful micro-organisms.
- What are Chloramines?
Chloramines or combined chlorine are the results of chlorine and bathers interacting. They off-gas into the air; they are corrosive to the building and humans. Controlling chloramines will reduce odor and irritation; making the environment healthier and more enjoyable.
- What water temperatures are the three Ravensong pools set at?
- 25 metre lane pool 28.3 C or 83.5 F
- Leisure pool 34.5 C or 94 F
- Whirl pool 39 C or 102 F
- What type of Saunas are there at Ravensong Aquatic Centre?
Ravensong Aquatic Centre has both a steam sauna and a dry infrared sauna.
- What community groups or clubs participate in programs at Ravensong Aquatic Center?
Ravensong Breakers - www.racbreakers.ca
Ravensong Waterdancers - ravensongwaterdancers.ca
Masters Swim Club - email cu.at.the.pool [at] gmail.com
If you have any questions, please Contact us and we will be more than happy to help you.