COVID-19: RDN Response
Monitoring and Preparedness
The Regional District of Nanaimo (RDN) is actively monitoring information provided by federal and provincial agencies regarding the Coronavirus (COVID-19). The RDN will continue to follow the directives of the health officials as the situation evolves.
- The RDN coordinates with Health Emergency Management BC (HEMBC), Island Health, Emergency Management BC (EMBC) as well as community partners.
- The RDN has initiated meetings every morning involving key staff who will identify and plan for the response to COVID-19, should the risk escalate.
- The RDN has an Emergency Plan and has developed business continuity plans specific to this situation.
Here are some steps the RDN is taking to minimize risk:
- Recreation and Parks Services
- December 8: Some RDN recreation programs have been postponed to comply with Province-wide orders. Registrants have been notified directly by email or phone. We will contact registrants when these programs restart. Any questions, please call us at 250-248-3252 or 250-752-5014. Updates will be posted at https://rdn.bc.ca/recreation
- To learn more about programs or to register visit our online activity search and registration or call 250-248-3252 or 250-752-5014. FAQs about restart plans can be found at getinvolved.rdn.ca/rec-connect.
- Restart plans are now available: Oceanside Place Restart Plan, Ravensong Aquatic Centre Restart Plan, Recreation Program Services Restart Plan
- See our Program Participant and Facility User Expectations
- The pool and arena remain closed to walk-in traffic. For Pool, Arena, and Recreation office hours click
Field and Sport Courts are open for use by organized groups. All groups will need to provide a return to sport plan before bookings are approved.
- Huxley Skate Park and Cedar Skate Park are open (singles play only unless playing with people from the same household).
- Horne Lake Regional Park Campground and Descanso Bay Regional Park Campground are open. Details can be found at rdn.bc.ca/rdn-camping
- RDN playgrounds and other outdoor amenities are open. Users can help reduce the potential risks by following these guidelines:
- Stay home if showing any sign of illness
- Wash or sanitize hands before and after play
- Practice physical distancing, even at play; keep at least 2m (6 feet) distance at all times;
- Do not gather in large groups; and
- Do not share sports equipment, toys, food, water bottles or other personal items.
- Regional and Community Parks and Trails remain open. Please ensure physical distancing when using all parks and trails.
- Face coverings are mandatory on all RDN transit vehicles. While face coverings will be mandatory, the policy will be implemented as an educational step without enforcement. Accommodations will be permitted for children under the age of 5 and those that cannot wear a face covering for health reasons.
- Safety measures have been implemented across the RDN Transit System to align with BC's Restart Plan. These measures include:
- Temporary vinyl panels to allow for physical distancing between the operators and passengers;
- Enhanced cleaning on buses and at RDN Transit facilities;
- Communication to staff and customers about physical distancing procedures;
- Limiting passenger capacity to support physical distancing; and
- Encouraging the use of face coverings on buses and at bus stops where physical distancing is not possible.
- For lost and found, please call in advance: 250-390-4531.
- Solid Waste - Curbside Collection, Regional Landfill and Church Road Transfer Station
- The RDN’s solid waste facilities remain open, but at reduced capacity, with regularly scheduled hours of operation 8:00 a.m. - 5:00 p.m., 7 days a week. Residential customers should expect lengthy delays and note that weekends are typically busier.
- The two facilities accept debit and credit and the public is encouraged to use ‘tap.’ Cash will not be accepted at this time.
- Commercial traffic is being given priority at both locations.
- For those entering the Church Road Transfer Station indoor facilities, masks are now required.
- For both the Church Road Transfer Station and Cedar Road Regional Landfill, all customers are expected to maintain the 6' physical separation or wear a mask in all outdoor areas.
- For the latest information go to rdn.bc.ca/solid-waste-and-recycling
Curbside Collection Service
- RDN residents can now buy extra garbage bag tags online at www.getinvolved.rdn.ca/extrabagtags .
- Additional precautions have been put in place to protect the collection drivers:
- All garbage must be bagged and securely tied, including:
- all paper towels, tissues, toilet paper, face masks, gloves, and disposable sanitary wipes (flushable and compostable) - these items cannot be disposed of in your recycling nor food waste containers.
- If someone in your household is sick, double-bag and securely tie all personal waste.
- All garbage must be bagged and securely tied, including:
- Waste that does not adhere to the above guidelines will be LEFT BEHIND, NO EXCEPTIONS.
- Administration Building
- Public access is limited at RDN Offices. All RDN services will remain operational and staff will conduct business online, via conference calls, virtually or, where necessary, by appointment only.
- We encourage residents to seek RDN service via phone, email or the new building and bylaw web portal. Call the RDN at 250-390-4111 or 1-877-607-4111 or email inquiries [at] rdn.bc.ca with questions or to schedule an appointment if needed.
- The RDN’s new web portal is a convenient means of making building permit applications 24/7 without having to travel to the RDN office.
- Inspection requests for portal applications can be made through the portal.
- Residents can access the RDN web portal from home, office or mobile devices.
- RDN staff are available for assistance by telephone or email.
- Click here to apply online.
- Bylaw Services - Covid-19 Information
- Waste Water
- Paper towels and personal hygiene products like used tissues, cleaning cloths, face masks, gloves and sanitary wipes, even the ones that say they are flushable or compostable all go into your garbage, tied securely in a bag. These items do not belong in your green bin or recycling. If someone in your home is sick, please double bag your garbage.
- While having some drinking water set aside for an emergency is always a good idea, the RDN would like to assure residents that the water provided by our nine community water systems is thoroughly treated to destroy all viruses, including coronavirus. Please don’t waste it, but feel confident to use and drink water from the tap.
Residents are reminded and encouraged to take the following steps to stay healthy and prevent the spread of infections:
- Follow the BCCDC guidelines and orders here.
- Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak. With patience and cooperation, we can all do our part.
- Wash your hands often with soap and water for at least 20 seconds, cover your mouth and nose when coughing or sneezing, avoid others who are unwell, and stay home when you are sick.
- Regularly clean and disinfect frequently touched surfaces.
- Do not share food, drinks, utensils, etc.
- Those returning from travel outside of Canada need to stay home and self-isolate for 14 days after they return.
- Practice physical distancing, even at play: keep at least 2m(6ft) distance at all times from anyone outside your household.
- Do not share equipment and clean your equipment before and after play,
- Do not gather in large groups.
- Information for anyone concerned that they may have been exposed to, or is experiencing symptoms of COVID-19 can be found here.
- Call Island health's COVID-19 Call Centre to be assessed to determine if you need testing: 1-844-901-8442.
- Non-medical information may be obtained from 1 888-COVID19 (1 888-268-4319).
- The Province has assured everyone there are sufficient supplies and the supply chain is healthy. There is no need for excessive stockpiling.
- BC211 is a service that is available to residents in BC to help seniors in their community with basic needs, including grocery shopping and pharmacy drop-offs and check-ins. Seniors and people who want to volunteer and who are well can dial 2-1-1 or visit: www.bc211.ca/.
In the interest of public health and safety, we urge you to do everything you can to keep the virus from spreading and follow the health and self-isolation guidelines as recommended by the BCCDC.